Privacy Policy
Last updated: 6 October 2026
This policy explains what information Onflow Media ("we", "us") collects when you visit our website or contact us, why we collect it, and the choices you have. If you have any questions, email us at support@onflow-media.com.
What we collect
Information you give us. When you tap a button on our page, you choose your emirate and your firm's main practice area. If you then message us on WhatsApp or book a call, we receive the details you share there, such as your name, phone number, email address, firm name and the content of your messages.
Information collected automatically. When you use our website, we and the tools listed below collect:
- your IP address, browser and device type
- the page address you visited, including any campaign details in the link (for example, which advertisement you came from)
- advertising and analytics cookies and identifiers, such as Meta's click and browser identifiers
- a reference code for each button tap and a random visitor code stored in your browser, so we can recognise a returning visit and link your enquiry to the advertisement you came from
- how you use the page, such as scrolling, clicks and time on page, including session recordings
How we use it
- to reply to your enquiry, arrange calls and provide our services
- to understand which advertisements and pages bring enquiries, and to improve them
- to measure our advertising, including telling Meta when an enquiry becomes a booked call or a client, so its systems can show our ads to similar businesses
- to keep our website working properly and secure
We do not sell your personal information.
Tools and service providers we use
| Provider | What it does for us |
|---|---|
| Meta Pixel and Conversions API (Meta Platforms) | Measures visits and enquiries from our ads. When an enquiry becomes a booked call or a client, we send Meta the event with a protected (hashed) version of the phone number, so it can match the result to its advertising. |
| Google Analytics 4 (Google) | Website statistics, such as visits and button taps. |
| Microsoft Clarity (Microsoft) | Heatmaps and session recordings that show how visitors use the page. |
| Google Sheets (Google) | Stores enquiry records for our team. |
| WhatsApp (Meta Platforms) | Messaging with you when you choose to contact us there. |
| Cal.com | Booking calls when you choose to schedule one. |
| Loom | Plays the video on our page. |
| ipify | Looks up your IP address so our measurement works when browsers block tracking. |
Each provider handles information under its own privacy policy. Some providers may process information outside the UAE.
Cookies and browser storage
We use cookies and similar browser storage for analytics and advertising measurement, and to remember which advertisement brought you to us for up to 90 days. You can block or delete cookies in your browser settings, and you can manage ad preferences in your Meta and Google account settings. Blocking them will not stop you from contacting us.
How long we keep it
We keep enquiry records for as long as needed to respond to you and manage any working relationship, and then delete them. Google Analytics data is kept for 14 months. Data held by other providers follows their retention settings.
Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop using it for advertising measurement. Email support@onflow-media.com and we will respond within 30 days. Depending on where you are, data protection laws such as the UAE Personal Data Protection Law may give you further rights.
Security
We limit access to enquiry records to our team and use reputable providers with their own security measures. No method of storing or sending information online is completely secure.
Changes to this policy
If we change this policy, we will update the date at the top of this page.
Contact
Onflow Media
Email: support@onflow-media.com
WhatsApp: +91 62324 32228